Position Summary

We are seeking an organized and personable Communications Agent to assist with information sharing, customer inquiries, and communication-related initiatives. The successful candidate will help ensure that messages are accurate, understandable, and delivered professionally across customer-facing activities.

Responsibilities

• Share approved information about company services, products, and promotional initiatives.
• Respond to general inquiries and direct specialized questions to the appropriate team member.
• Assist with preparing informational materials, presentations, and communication resources.
• Support outreach activities and customer engagement initiatives.
• Help coordinate communications for company events and promotional campaigns.
• Maintain organized records of inquiries, feedback, and follow-up activities.
• Review communication materials for accuracy, clarity, and consistency.
• Collaborate with colleagues to ensure messaging follows company guidelines.
• Distribute approved materials to customers and other relevant audiences.
• Participate in training to strengthen communication and presentation skills.

Qualifications

• Strong written and verbal communication skills.
• Excellent interpersonal and active listening abilities.
• Professional, approachable, and detail-oriented demeanor.
• Ability to present information clearly and accurately.
• Good organizational and time management skills.
• Willingness to learn company procedures and messaging standards.
• Previous communications or customer service experience is an asset but not required.

Benefits

• Training in professional communication and customer engagement.
• Collaborative and supportive workplace.
• Opportunities to develop presentation and organizational skills.
• Professional development and potential career growth.